Return policy

Return policy

Thank you for purchasing from Traveler Steel ! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. 1. Returns:
We accept returns within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as it was received.

2. 2. Refunds:
Once the return is received, our team will inspect the item and process the refund.
Refunds will be issued to the original payment method within 5 business days.

3. 3. Changes:
If you have received a defective or damaged item, we will be happy to exchange it for a new one.
Contact our customer support team at info@aceroviajero.com to initiate a change.

4. Return shipping:
Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a tracked shipping service to ensure receipt of your return.

5. 5. How to initiate a return:
To initiate a return, please contact our customer service team at info@aceroviajero.com.
Please provide your order number, a brief explanation of the reason for the return, and relevant photos, if applicable.

6. Non-returnable items:
Certain items are non-returnable, including personalized products and perishable products.

7. Store returns:
If you have made a purchase in one of our physical stores, please return the item to the same store along with the original receipt.

8. 8. Cancellations:
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

9. 9. Contact:
If you have any questions or concerns about our returns policy, please contact our customer service team at info@aceroviajero.com .

Thank you for choosing Traveler Steel . We appreciate your business and strive to make your shopping experience enjoyable.